Tuesday, January 2, 2024


The story begins with Chef Elaine placing an online order for a floral centerpiece to be delivered to a friend.  But what was delivered was a normal vase of flowers, different from what was ordered.  That began an online exchange with what we now know to be an AI-powered chatbot (LunaAI).  The chatbot promised a redelivery or a refund, neither of which happened.  After more prodding, a human got involved and wanted to offer a 25% refund and a lame excuse, as shown below.  That eventually was increased to a 50% refund, but we only wanted what was ordered or our money back.  It wasn't until after we disputed the charge with the credit card that we got a full refund.  Needless to say, we won't be using that company again.

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