The story begins with Chef Elaine placing an online order for a floral centerpiece to be delivered to a friend. But what was delivered was a normal vase of flowers, different from what was ordered. That began an online exchange with what we now know to be an AI-powered chatbot (LunaAI). The chatbot promised a redelivery or a refund, neither of which happened. After more prodding, a human got involved and wanted to offer a 25% refund and a lame excuse, as shown below. That eventually was increased to a 50% refund, but we only wanted what was ordered or our money back. It wasn't until after we disputed the charge with the credit card that we got a full refund. Needless to say, we won't be using that company again.
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